DOI LIVE Telemedicine FAQ's

Frequently Asked Questions

What is DOI LIVE?

With DOI LIVE, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*

Is DOI LIVE appropriate for every medical condition?

No. DOI LIVE is designed to handle non-emergency medical issues. You should not use DOI LIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should 101 immediately. While DOI LIVE is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.

What are the most common conditions you treat?

Our doctors are trained to treat a wide range of conditions. Some of the most common are:

  • Acne
  • Allergies
  • Asthma
  • Bronchitis
  • Cold & Flu
  • Constipation
  • Diarrhea
  • Ear Infection
  • Fever
  • Headache
  • Insect Bites
  • Joint Aches
  • Nausea
  • Rashes
  • Sinus Infections
  • Sore Throat
  • UTI
  • and more!

How do I sign up for DOI LIVE or activate my DOI LIVE account?

You can easily sign up or activate your account by using one of the following methods:
  1. Go online and visit: DOI
  2. Call our toll free number: 1-800-DOI-LIVE/+91-990-141-7755
  3. Download our Mobile App, available on the iTunes store and Google Play.

When can I start using my DOI LIVE service?

You can start using DOI LIVE immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an DOI LIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your DOI LIVE doctor for your appointment.

When is DOI LIVE available?

DOI LIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use DOI LIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

Where is DOI LIVE available?

DOI LIVE is available anywhere in the India**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

How much does it cost to use DOI LIVE?

Getting started is totally free. If you're receiving DOI LIVE as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. DOI LIVE accepts most major credit and debit cards.

Can DOI LIVE be accessed on mobile devices?

Yes, DOI LIVE can be accessed on most mobile devices with an Internet connection. Our DOI LIVE Mobile App is available for download in the iTunes Store and the Google Play Store.

Who are the DOI LIVE doctors?

All DOI LIVE doctors are certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

Can a provider prescribe medication as part of an DOI LIVE visit?

Yes, if the DOI LIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

Is DOI LIVE safe and private?

Yes, DOI LIVE is safe and private. DOI LIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.

What system requirements do I need for DOI LIVE videoconferencing?

To use video conferencing you need: After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

I have a question that isn’t listed here. Can you help me?

Don’t see your question? Don’t worry. Just call us at 1-800-DOI-LIVE/+91-990-141-7755. We have highly trained health service specialists standing by to take your call, 24/7/365.


* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

DOI LIVE Prescription Policy

Doctors providing consultations for DOI LIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

It is important to note that DOI LIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care. DOI LIVE doctors do not issue prescriptions for substances controlled for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction).

** DOI LIVE services are limited to only phone consultations with the ability to prescribe in some of the states. Telehealth services are currently not available in Srinagar. Please check back soon.