Last Revised: 7/12/2015
PLEASE REVIEW CAREFULLY. If you have questions, you may call +91-990-141-7755.
This notice describes how personal information and health information (PHI) about you may be used, how it may be disclosed and how you can obtain access to this information. This page will serve as a summary of your privacy rights. The law (45 CFR Part 160 and Part 164, Subparts A and E) requires that your PHI be kept private. We must give you this Notice about our privacy practices and follow the terms of this Notice while it is in effect. Your use of DOI LIVE's Services indicates your acceptance of the terms of this Notice.
DOI LIVE is engaged in the business of providing internet healthcare resources to connect individuals with physicians, licensed therapists and other licensed healthcare practitioners in real time, via live streaming video, telephone and/or secure e-mail for the diagnosis and treatment of patients over the Internet, as well as providing other types of administrative services (the “Services”).
II. INFORMATION THAT MAY BE COLLECTED
In order to use the Services, you are asked to enter an e-mail address and password, which we refer to as your DOI LIVE ID or credentials. After you create your ID, you can use the same credentials to log in to DOI LIVE's website and utilize the Services. This log in process will allow you to manage your account, it will allow you to search physicians, make appointments, attend appointments, etc.
The first time you log in to DOI LIVE's website to utilize the Services, you will be asked to create an account also known as your profile. To create an account, you must provide personal information such as name, address, telephone number, date of birth, e-mail address, gender, and other pertinent data that will be available for you to share with your Provider.
DOI LIVE will use the e-mail address you provide when you create your account to
send you an e-mail requesting that you validate your account. Your e-mail address
may also be used by DOI LIVE to provide appointment reminders, changes in appointments,
messages from your physician, or Health related Programs as described in this Notice
means to reset your username and password. Your e-mail address will not be shared
with any other third parties and will not be used for advertising or sales purposes.
DOI LIVE creates a record of the care and services you receive. Some examples of the information collected or created through this process are video and/or audio files associated with all consultations, electronic medical records that may be uploaded or created as a result of treatment, and medical test results.
For certain services, such as for subscription, health sessions and monitoring services,
we will collect credit card or billing/payment account information which we maintain
in encrypted form on secure servers.
In order to participate in the Services, you will need to provide Personal Health Information about yourself to either DOI LIVE or the Providers. Here are examples of the types of Personal Health Information we gather:
III. HOW INFORMATION ABOUT YOU MAY BE USED BY DOI LIVE
DOI LIVE may gather PHI primarily to share with Providers for the purposes of diagnosis, treatment, and health care operations. However, in limited circumstances DOI LIVE may use de-identified, non-personal information for statistical analysis, improvement of the Services, and customization of web design and content layout.
Uses and Disclosures of PHI
DOI LIVE is permitted to use and disclose your PHI for purposes of (i) Treatment, (ii) Payment, and (iii) Health Care Operations as follows:
For Treatment. DOI LIVE may use or disclose your PHI to facilitate treatment or the provision of health care services to a Provider for purposes of a consultation or in connection with the provision of follow-up treatment. DOI LIVE may share your PHI with doctors, nurses, technicians, students or other DOI LIVE workers. For example, departments may share your PHI to plan your care. This may include prescriptions, lab work, and x-rays. DOI LIVE may share your PHI with people not at DOI LIVE including, but not limited to, referring physicians and home health care nurses who are treating you or providing follow-up care.
For Payment. DOI LIVE may use and disclose your PHI with others who help pay for your care such as health insurers or health plans in connection with the processing and payments of claims and other charges.
For Health Care Operations. DOI LIVE may use and disclose your PHI for its health care operations. These uses and disclosures help us run our programs and make sure DOI LIVE's patients receive quality care. For example, DOI LIVE may use PHI to review the treatment and provision services. DOI LIVE may use PHI to measure the performance of its staff and how they care for you. DOI LIVE may share PHI with third parties who DOI LIVE engages to provide various services for DOI LIVE and you such as doctors, nurses, technicians, students, and other health care workers for educational purposes. If any such third party requires access to your PHI in order to perform the agreed upon services, DOI LIVE will require that third party be bound to the terms outlined in this Privacy Notice.
Business Associates. DOI LIVE may contract with outside businesses to provide some services. For example, DOI LIVE may use the services of transcription, laboratories or collection agencies. Each contracted party must enter into a Business Associate agreement with DOI LIVE, which requires said third party businesses to protect PHI that is shared with them in accordance with the restrictions outlined in this Privacy Notice. Furthermore, PHI will only be provided to third party businesses for the limited scope of performing required services to help facilitate treatment, payment, and health care operations to you.
For Appointment Reminders. DOI LIVE may contact you to remind you about your appointment for medical care.
Treatment Alternatives. DOI LIVE may use and disclose PHI to tell you about different types of treatment available to you. DOI LIVE may use and share PHI to tell you about other benefits and services related to your health.
Authorization. DOI LIVE is permitted to use and disclose your PHI upon your written authorization, submitted on our form which will be provided to you upon request, to the extent that such use or disclosure is consistent with your authorization. Your written authorization is required for the release of any psychotherapy notes, marketing to you of any products or services not related to you care or treatment, or the sale of any information that is not de-identified. Please note that you may revoke or limit any such authorization at any time. DOI LIVE cannot take back any disclosures we have already made with your permission. DOI LIVE is required to keep records of the care that we provided to you. Be assured that any uses or disclosures not described in this notice will require your written authorization.
People Involved In Your Care. With your permission, DOI LIVE may share your PHI with a family member or friend who helps with your medical care. We may share your PHI with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgment to decide if sharing your PHI is in your best interest.
Research. In support of telemedicine and ehealth initiatives, DOI LIVE may use and disclose your PHI for research. DOI LIVE will only use and disclose information for research if DOI LIVE receives your written consent, or if a review committee that meets Federal standards says DOI LIVE does not need your consent.
Genetic Information. DOI LIVE does not collect or use genetic information. DOI LIVE does not use genetic information for underwriting and related purposes.
Fundraising Activities. DOI LIVE will not disclose your individual PHI for fundraising activities without your written authorization.
As Required By Law. DOI LIVE may use and disclose your PHI when required to do so by federal, state or local law.
To Prevent A Serious Threat To Health Or Safety. DOI LIVE may use and disclose your PHI to prevent a serious threat to your health and safety and that of others. DOI LIVE will only disclose your PHI with persons who can help prevent the threat.
Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.
De-identified Information. DOI LIVE may use, disclose, and request
PHI if the Health Information to be used or disclosed is de-identified pursuant
to the procedures set forth in 45 CFR 145.514(a)-(c).
Health Oversight Activities and Registries. DOI LIVE may share your PHI with government agencies that oversee health care. DOI LIVE may do so for activities approved by law. These activities include, but are not limited to, audits, investigations, inspections and licensure surveys. The government uses these activities to monitor the health care system. It also monitors the outbreak of disease, government programs, compliance with civil rights laws, and patient outcomes. DOI LIVE may share PHI with government registries, if required.
Lawsuits and Disputes. If you are in a lawsuit or a dispute, DOI LIVE may share your PHI in response to a court order, legal demand or other lawful process.
Law Enforcement. DOI LIVE may share PHI if asked to do so by a law enforcement official under limited circumstances as follows:
Decedents. DOI LIVE may, under limited circumstances, disclose your PHI to coroners, medical examiners, funeral directors for the purposes of identification, determining the cause of death and fulfilling duties relating to decedents.
National Security. DOI LIVE may share, if required, your PHI with the proper federal
officials for national security reasons.
IV. HOW SECURITY IS HANDLED AT DOI LIVE
The importance of security for all personal information including, but not limited to, PHI associated with you is of utmost concern to us. At DOI LIVE, we exercise state of the art care in providing secure transmission of your information from your PC or mobile device to our servers. PHI collected by our web site is stored in secure operation environments that are not available or accessible to the public. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed confidentiality agreements. Any employee who violates our privacy or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
DOI LIVE is not only HIPPA compliant but additionally utilizes the latest technologies to ensure utmost security. DOI LIVE uses several layers of firewall security and different degrees of encryption for each customer's sensitive PHI to ensure the highest level of security which meets or exceeds the requirements promulgated under HIPAA (defined below)
DOI LIVE Medical Group is the sole owner of the information collected on its site. DOI LIVE Medical Group will not sell, share or lease this information to others. DOI LIVE does not sell any customer lists, e-mail addresses, cookies or other data without your written authorization.
Cookies and Tracking Technologies
Secure interaction. When you interact on our web site, all of your
PHI including, but not limited to, your credit card number and delivery address,
is transmitted through the Internet using Secure Socket Layers (SSL) technology.
SSL technology causes your browser to encrypt your entered information before transmitting
it to our secure server. SSL technology, an industry standard, is designed to prevent
someone other than operators of our web site from capturing and viewing your personal
information. DOI LIVE also takes the following measures to protect your PHI online:
Passwords. To provide you with an increased level of security, online access to your PHI is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. DOI LIVE will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or E-mail messages).
Information. Since any entered information you provide to us on our website will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our website. The most recent versions of Safari, Netscape Navigator, Microsoft Internet Explorer and Firefox can support a secure connection and can be downloaded for free from their respective websites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your PHI from unauthorized access, use or disclosure, DOI LIVE cannot ensure or warrant the security of any information you transmit to us on our web site.
V. Privacy Rights
We are required by law to make sure that PHI that identifies you is kept private, give you this Notice of our legal duties and privacy practices concerning your PHI, and follow the terms of this Notice currently in effect.
DOI LIVE may deny your request for an amendment to your record. DOI LIVE may Deny your request if it is not submitted in writing or does not include a reason to support the request. DOI LIVE may also deny your request if you ask DOI LIVE to amend information that:
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Right To an Accounting of Disclosures. You have the right to get
a list of the disclosures DOI LIVE has made of your PHI. This list will not include
all disclosures that DOI LIVE made. For example, this list will not include disclosures
that DOI LIVE made for treatment, payment or health care operations. It will not
include disclosures made before June1, 2007, or disclosures you specifically approved.
To ask for this list, you must submit your request in writing on the approved form.
The form will be provided to you upon request.
Right To Request Restrictions. You have the right to ask for a restriction or limitation on the PHI DOI LIVE uses or discloses for treatment, payment or health care operations. You also have the right to ask for a limit on the PHI DOI LIVE discloses with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. DOI LIVE is not required to comply with your request. If DOI LIVE does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, you must make your request in writing on a form that we will give you upon request. You must tell us:
Right To Request Confidential Communications. You have the right
to request confidential communications of your PHI or medical matters. You may request
that DOI LIVE communicate with you through specific means or at a specific location.
You must make your request in writing on a form that will be provided to you upon
request. DOI LIVE will fulfill all reasonable requests.
Right To a Paper Copy of This Notice. You may ask DOI LIVE to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.
VI. Revisions To This Notice
DOI LIVE is constantly innovating and implementing new features as part of its Services. As a result, our privacy practices may change. We may revise this Notice to reflect any changes in our privacy practices. We reserve the right to make the revised Notice effective for PHI we already have about you. It also will be effective for any information we receive in the future. We will post a current version of the Notice on this Site prior to the change becoming effective, as well as in the places where you receive the Services. The effective date of this Notice is on the first page, in the top, right-hand corner. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
VII. Single Sign-On
You can choose to sign in to our site using sign-in services such as an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like an Open ID provider give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
VIII. Social Media Widgets
If you think your privacy rights have been violated, you may file a complaint with firstname.lastname@example.org or in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint. If this does not satisfactorily resolve your inquiry then you may contact TRUSTe at https://www.truste.com/about-truste/contact-us/ and TRUSTe will then serve as a liaison with this website to resolve your concerns. You may also contact us for further information about your privacy rights by emailing us at email@example.com as well as by post mail:
DOI LIVE Inc.
10th A Crass, Maruthi Layout
Bangalore, Karnatka, 560097
Attn: Privacy and Security Officer